Refunds & Billing Policy

Prices are shown and charged in USD. Your bank or card issuer may apply FX conversion. Taxes (VAT/GST and similar) may be calculated by Stripe Tax based on your billing address and added at checkout or on invoices.

Paid plans may include a free trial (for example 3 days) as shown at signup or checkout. Unless you cancel before the trial ends, your payment method will be charged for the selected plan and renewals will continue until canceled.

Subscriptions renew automatically each billing period (typically monthly) until you cancel. You can manage plans and cancel in Settings → Billing (Stripe Customer Portal) or by contacting support@ecomboostai.com.

Cancellation stops future renewals. Access generally continues until the end of the current paid period already charged, unless otherwise stated.

Except where required by mandatory consumer law, fees are non-refundable, including unused time in a billing period, partial months, plan downgrades mid-cycle, or unused AI/feature capacity.

If you believe you were charged in error (duplicate charge, confirmed billing bug, or unauthorized charge after a documented cancellation), contact support within 14 days of the charge with your account email and Stripe receipt. We may issue a refund or credit at our discretion after review.

Nothing in this policy limits non-waivable rights under local consumer protection law (including cooling-off rights that may apply in some jurisdictions for distance contracts).

If a renewal payment fails, Stripe may retry. We may suspend premium access until payment succeeds. You remain responsible for amounts due for periods already provided.

Upgrades and downgrades are handled through Stripe. Proration may apply depending on Stripe configuration. Downgrades typically take effect at the next renewal unless stated otherwise in Billing.

Billing help: support@ecomboostai.com