Refunds & Billing Policy

Prices are shown and charged in USD. Your bank or card issuer may apply FX conversion. Taxes (VAT/GST and similar) may be calculated by Stripe Tax based on your billing address and added at checkout or on invoices.

New accounts get a free trial (for example 3 days) with no payment method required. Nothing is charged when the trial ends; to keep using the Service you choose a paid plan, which is charged when you subscribe and then renews until canceled. If a trial was started with a payment method at checkout, that method is charged for the selected plan when the trial ends unless you cancel before then.

Subscriptions renew automatically each billing period (typically monthly) until you cancel. You can manage plans and cancel in Settings → Billing (Stripe Customer Portal) or by contacting support@ecomboostai.com.

Cancellation stops future renewals. Access generally continues until the end of the current paid period already charged, unless otherwise stated.

Except where required by mandatory consumer law, fees are non-refundable, including unused time in a billing period, partial months, plan downgrades mid-cycle, or unused AI/feature capacity.

If you believe you were charged in error (duplicate charge, confirmed billing bug, or unauthorized charge after a documented cancellation), contact support within 14 days of the charge with your account email and Stripe receipt. We may issue a refund or credit at our discretion after review.

Nothing in this policy limits non-waivable rights under local consumer protection law (including cooling-off rights that may apply in some jurisdictions for distance contracts).

If a renewal payment fails, Stripe may retry. We may suspend premium access until payment succeeds. You remain responsible for amounts due for periods already provided.

Upgrades and downgrades are handled through Stripe. Proration may apply depending on Stripe configuration. Downgrades typically take effect at the next renewal unless stated otherwise in Billing.

On plans billed through Stripe on ecomboostai.com, you can add extra usage credits from Settings → Billing. Extra credits are used only after your plan's monthly usage is spent, and they do not expire while your account is open. Prices are shown in Billing before you confirm. These options are not available inside Shopify Admin or on plans billed through Shopify.

Buy now. Charged once to the card you enter. The credits are added as soon as the payment is confirmed.

Automatic credits (weekly or monthly). The first pack is charged when you turn them on, and the same pack is then charged to your saved payment method every week or every month until you turn them off in Billing. If a charge fails, automatic credits stop and nothing more is charged until you turn them back on.

Credits on loan (pay later). You can take one pack at a time now and pay for it later. You have 3 days to pay from Billing at the pack's price, with no extra cost. If it is not paid within 3 days, a US$2 late fee applies, and the pack's price plus the fee are added to your next subscription invoice and charged with your monthly payment. If you no longer have an active subscription at that point, the same total is charged to your saved payment method. Credits on loan are available only on paid plans past their free trial with a saved payment method. You can't take another pack on loan while one is unpaid.

Extra credits, automatic credits and late fees are non-refundable under section 4, except where required by law. Unused extra credits are not refunded on cancellation.

Billing help: support@ecomboostai.com